Hot Diamonds Anais Fire Element Charm AC101
Range - Symbols
Style - Charms
Material - Sterling Silver, Stone
All Hot Diamonds products are perfectly presented in Hot Diamonds packaging with a gift bag and box. Hot Diamonds guarantees the entire range of branded products with a full warranty, covering manufacturing and material defaults for a period of up to one year from the date of purchase. Please keep your receipt as proof of purchase.
All items are sent 48 Hour by Royal Mail and delivery is completely FREE to England, Northern Ireland, Scotland and Wales for orders over £50. Deliveries through this channel typically take 1-5 working days to arrive, items not in stock will take a little longer and you will be notified by email.
We try our best to meet the delivery timescales quoted but there may be a delay when we are very busy such as during a sale, promotion or Christmas. There will be no deliveries or collections during bank holidays.
Please allow an additional 1-2 days for delivery to the following areas: All Channel Islands and postcodes FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA15-17, PA20, PA34, PA41-48, PA60-78, PH42-44,ZE1-3, AB10-43, AB44-56, IV30-32, BT (all), JE (all), GY (all), IM (all), TR (all)
We do deliver to the Northern Ireland / the Scottish Islands / the Isle of Man / the Isles of Scilly, but please allow an extra 1 - 2 days for your delivery.
We do deliver to the Channel Islands, but please allow an extra 1 - 2 days for your delivery.
Please note that at times of severe weather; strike action or terrorism then there may be unexpected delays to our delivery service. At these times, we will work our delivery partners to minimise disruption and to keep you informed as much as possible.
We are confident that your order will be delivered when we say it will. On the very rare occasion that something goes wrong, and you wish to make a claim please notigy us in writing to the email address below.
Please note that we will not process a claim for lost in transit until 14 days after the goods were despatched to you. All claims must be made within 28 working days of the despatch
No refund of postage will be given if this service is not used. Sale items & Overseas orders are excluded from our Free Returns Service and will need to be returned at the cost of the purchaser.
Payment for all products must be by credit card, debit card, store credit, or by using PayPal. We accept Visa, Mastercard, American Express, Discover, JCB, Diners, Maestro and Union Pay.
Online payments will be made within a secure environment. We use the latest encryption technology (SSL) to ensure that your transactions with us are private and protected. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the browser window frame and the website address will begin with “https://” to indicate that it has made a secure connection. Our payment system also complies with the Payment Card Industry Data Security Standard. We may provide details of your IP address, device attributes and payment method to third party fraud prevention companies to detect and prevent fraud and suspicious account activity. Your bank may request that you are screened using 3D Secure (“MasterCard SecureCode” or “Verified by Visa”) or by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.
We require payment for products and any delivery charges in advance of delivery. We will take payment from your provided payment method when you submit your Order.
We automatically suspend any orders we suspect of fraud.
Our Customer Services team will contact you using the contact details given at the time of purchase. We reserve the right to cancel orders we suspect to be fraudulent.